• Competitive Salary & Benefits
• Phenomenal Team Culture
• Airport Location with FREE parking

We're a New Zealand-owned family business with a long and proud association with FUSO trucks - one of the best-performing and most popular brands in the country, with a proven pedigree in a wide range of applications.

Our passionate team has a wealth of collective experience - from detailed technical knowledge to an innate understanding of what makes transport operators tick.

We are now searching for a proactive and dynamic Technical Diagnostic Specialist Advisor based in our Auckland Airport Office. If you're passionate about delivering top-notch technical expertise, and making a real impact, we would love to hear from you!

About the Role:

Key Responsibilities:

• Receive, develop, and distribute to Dealers and others as appropriate, communication advising action to be taken in the resolution of product improvement developments.
• Assist National Service & Technical Manager in preparation of Dealer communication and bulletins.
• Research, coordinate and follow up on product, Dealer technical and customer issues in a timely manner via the Connect Technical Assistance portal.
• Maintain and support Dealers Service deliverables equipment including advising National Service & Technical manager on equipment replacement requirements.
• Support Technical Trainer with course development and delivery as required.
• Support Product Manager to align and critique new models with NZ legal and customer requirements.
• To be flexible to travel internationally & internally if required.

Experience:

• High level of current automotive technical skills - heavy commercial vehicle trade qualification desirable.
• Sound knowledge of heavy automotive industry - essential.
• Sound knowledge of the aftersales process and dealer fixed operations.
• Fuso product knowledge.
• Proficient with Microsoft Office Suite.
• Valid class 2 and 4 HT driving licences.

About you:

• Special attention to customer focus.
• Excellent telephone manner and customer service skills.
• Excellent communication skills - both written and verbal.
• The ability to deliver presentations.
• High attention to detail and highly organised.
• Initiating action and assertive decision making.
• Effective and efficient problem solving.

If you're looking for the opportunity to develop your career in a rapidly growing organisation supported by an effective Senior Leadership Team, then apply today!